Drury Inn & Suites - Best Customer Service for Upper Midscale Hotels for 16 YearsApr 20, 2022 07:37PM ● By Jessica Wagner
Photo Courtesy of Drury Inn & Suites
Drury Inn & Suites, located on University Plaza Drive in Fort Myers, is a nationally recognized hotel chain with humble beginnings. The Drurys were farmers who operated a consulting company in construction. Hotel chains would seek their advice about the placement of prospective properties until one day, the Drury family realized they could do what those hotel chains were doing.
They sought out to become the best-in-class for the upper-midscale hotel chains and succeeded while remaining true to their family-oriented brand.
Customer service is the number one priority and one Assistant General Manager, Blake Williams, takes great pride in. “As a person who has been working with the company for 5 years, I can honestly say that Drury holistically does what it can to take care of its team so that we, in turn, take care of the guests. Again, this may be a bit cliché sounding, but it couldn’t be truer,” Williams explains. In fact, Drury Hotels has been awarded the JD Power Awards for best customer service among upper midscale hotel chains 16 years in a row.
Williams remembers back to 2017 when Hurricane Irma devastated the area and Drury Inn & Suites became a sanctuary for the community. “We served glasses of wine and PB&Js for our evening food services and fruits and toast for our breakfasts. We made due with whatever we had and were as resourceful as we could be…Everyone who was there worked overtime…To this day, we still have guests that come to visit our property searching for some of the last vestiges of that team that still work here.”
So for Williams, Drury Hotels is one word: family. And when you come and stay a night or two in Fort Myers, he hopes you’ll feel the same.